Our UNLIMITED plan includes unlimited support tasks each month (30 minutes or less per task). Common tasks include: Content updates, Plugin research and setup, Theme or stylesheet changes, Embedding 3rd-party scripts, Server or DNS changes, Configuring forms, General WP questions and assistance.
You'll never have to worry about your site being outdated. Whenever a new release is ready for WordPress core or any of your plugins, we'll update it for you. Our automated updates run weekly, keeping your site secure and with the latest features.
All plans include automated security scans powered by Sucuri. The scans check for malware, cross-site scripting, injections and other malicious code. The Full Support plan also includes server-side scans and unlimited malware cleanup. Rest easy knowing your site is safe and secure.
We take backups seriously. All plans offered by us include this feature. We'll backup your site daily and keep your files securely stored both on-site and off-site. Restore your website to a previous version at any time by contacting our support team.
Our experienced support team knows WordPress inside and out. We've built custom themes, plugins and supported hundreds of sites of all shapes and sizes. Call, email or chat with us to get the help you need.
All WP Sono plans are month-to-month with no contract. We want to earn your business each month by providing the best WordPress Support experience on the planet.
Our monthly support plans are just for the one website. You are welcome to sign up twice if you have two sites.
Most jobs are completed Monday to Friday, during business hours. We monitor incoming tasks over the weekend, so if there’s an urgent issue we can call in a WP SONO developer for immediate help.
First, we need to check your details and activate your account. Once that is done, you are welcome to submit your first job. We aim to start working on solving your problem on the same day you sign up.
We complete tasks on the same business day, most within 8 hours. If you request a task over the weekend, we generally take care of it on Monday morning unless we deem it to be urgent.